Why Does Having a Proper Resource for Repair Training Have a High ROI?
Why Does Having a Proper Resource for Repair Training Have a High ROI?
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Does your company offer repair, want to offer repair, or process in-house repairs? Then you need a good repair training resource. We have been in the repair training space for over 10 years and know why this offers a high ROI for companies will to invest in it.
Minimizing downtime and maximizing tools’ lifespan are essential for success. A skilled workforce equipped with the RIGHT knowledge and tools can diagnose and fix problems quickly, leading to significant cost savings and increased productivity.
HOWEVER, traditional training methods often fall short.
Imagine you onboard a new repair as a service client and need to process thousands of repairs quickly and effectively. You have no current training on these devices. So your techs turn to YouTube and find inaccurate information or worst case, you turn DOWN the client, this is a NO NO and can be corrected with a proper training resource called an LMS (Learning Management Software).
Your technician, armed with the right knowledge and confidence, diagnoses the problem quickly and gets it fixed in no time. This scenario translates to happy customers, less downtime, and more money in your pocket. BUT, traditional training methods leave technicians feeling lost in a sea of online uncertainty.
Free Online Resources?
Relying on available online repair tutorials can be a gamble.The quality and accuracy of this information vary wildly, leading to confusion and potentially causing further damage to the device.
The vast amount of information available online can be a valuable resource, but it also presents challenges. An article from Business Standard in 2023 states that YouTube removed over 14.06 million channels, totaling 86.76 million videos, worldwide between April and June of 2023, according to a transparency report by Google. As many as 93.5 percent of the channels removed were misleading or were spam and 0.7 percent of channels were taken down for misinformation. This underscores the importance of having reliable training resources for your repair technicians.
Building Confidence with Structure
Effective repair training goes beyond simply throwing information at technicians. They need to feel confident in the procedures they follow. Here’s where a dedicated Learning Management System (LMS) designed for repair training shines!
Clear Instructions
Step-by-step guides with high-quality visuals ensure everyone’s on the same page, reducing errors and wasted time.
Activities
Interactive quizzes and exercises help technicians retain information and solidify their understanding of complex repairs.
Validated Expertise
Certification exams ensure competency and provide a sense of accomplishment for your staff, boosting morale and confidence.
Automated Courses
Courses can be automated based on the technician’s level or category to provide more suitable lessons for each level.
White-Labelled LMS
Our LMS is white-labeled and can be used and CUSTOMIZED for your company, this means it shows YOUR company logo and colors.
Stay Updated and Capture your company’s secret sauce
Our team coaches your team on creating content and we then load it to your platform and do all the editing. This LMS comes with TONS of repair content but this process ensures, even if this is not common repairs, we can still spread this knowledge to your whole company.
Identifying Top Performers
Recognize your most skilled technicians and their methods with the LMS training tracking.
Codifying Expertise
Convert their knowledge into training modules for others to learn from.
This knowledge-sharing fosters a continuous learning environment.
According to a study published in Journal of Workplace Learning about the impacts of knowledge sharing, it shows that knowledge sharing is an important organizational activity and its potential impacts cut across all organizational levels.
Imagine the competitive edge you gain by leveraging the expertise within your own team!
Benefits of a Dedicated Repair Training LMS
Investing in a comprehensive LMS specifically designed for repair training offers a multitude of benefits for your shop.
Reduced Downtime
Empowered with the proper skills, your technicians can diagnose and fix problems faster, minimizing customer wait times and maximizing your shop’s productivity.
Increased Resell Value of the company
You may not be considering this now but if the company ever needed to be resold, an LMS would be KEY for the takeover. In addition, buyers want to know the systems are documents that make the company run at its best!
Lower Repair Costs
Instead of looking for steps on the internet from an unknown source, which can lead to trial and error and cause more damage to the device, having an LMS with the repair videos you need is easier and safer to use. Furthermore, lessening the wasted parts while doing the trial and error over and over again translates to higher profit margins for your business.
Enhanced Customer Satisfaction
Fast, accurate repairs combined with confident technicians lead to happier customers.
In conclusion, investing in a dedicated repair training LMS is an investment in your companies future. By ensuring your staff has access to accurate, up-to-date information and fostering a culture of knowledge sharing, you can streamline operations, reduce costs, and build a reputation for excellence.
How to get your own LMS (Learning Management System)?
For facilities: It is VERY easy and cost less than you can ever imagine! Also, our LMS product is a subscription-based, low monthly fee and includes the software, content, support, coaching for team members, training on using the platform, existing content, and more! Email Nicole@CellBotics.com to set up a demo or book a time to chat here: https://calendly.com/ceo-nicole-russell/30minutelmscall
Repair Shop Owner: You are in luck! As a repair store, all you need to do is sign up for Repairs First Associationand it includes access to the CellBotics/RFA Training platform! Hundreds of videos are included with your membership for you AND your team!
Multi-Unit Repair Shop Brand: If you have multiple locations, it gets even better! RFA & CellBotics offer a white label LMS for multiple unti stores, included with your membership at no extra cost!!! Just reach out to Brian@RepairsFirst.org for details and to get started!
Thank you for reading my blog,
Nicole Russell
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